Ricevere pagamenti che non si capiscono

  • Emanuela
    Domanda del 6 dicembre 2023 alle ore 06:29

    Vorrei immediatamente bloccare ed essere risarcita perché io non ho autorizzato nessun pagamento grazie

  • Nozomi_K Jotform Support
    Risposta del 6 dicembre 2023 alle ore 09:01

    Hi Emanuela,

    Thank for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, I'll help you with your question. I'm not sure I understand your question exactly, are you paying for any subscriptions? Since this account is a guest account, we were unable to check the subscription. Can you explain a bit more about the issue so I can get a better idea of what's happening? If you can share the URL link to your form, I can check it out and help you with a solution.

    Reach out again if you have any other questions.