Form Embed: Unable to submit the form

Ciao nel seguente modulo:
https://form.jotform.com/232832459018357
https://www.canossianemilano.it/modulo-open-day/

una volta cliccato su INVIA non succede nulla.
Ho provato anche ad eliminare e ricreare il widget "Agenda Appuntamenti Settimanali".
Sembra che ci sia qualche problema nel widget "Agenda Appuntamenti Settimanali"
presente nel campo "Date open day e posti disponibili".

Ricrandolo però mi ha perso il conteggio dei posti disponibili.

Come posso risolvere questo problema?

Grazie mille.

Hi jackshepard3183,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue.  I’ll need a bit of time to look into this. I’ll get back to you as soon as I can. Thank you for your patience and understanding.

Hi jackshepard3183,

Thanks for patiently waiting. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the Captcha element wasn't configured correctly and this is causing the issue. Let me show you how to fix it:

• Open your form in Form Builder
• Delete the Captcha element from the form by clicking on the Delete icon
• Add the Captcha element again to your form

Give it a try and let us know how it goes.

Ciao,

ho provato tutte e tre le tipologie di captcha ma il problema resta.

Grazie mille.

...anche senza captcha il problema rimane.

Grazie mille.

Hi Jack,

Thanks for getting back to us. I have reviewed your website and I can't seem to find an embedded form as shown in the screenshot.

Did you perhaps remove it? If yes, could you try using your form Iframe embed code as provided below?

<iframe id="JotFormIFrame-232832459018357" title="PRENOTAZIONE OPEN DAY CANOSSIANE MILANO 24-25 (17.11.2023/20.01.2024)" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/232832459018357" frameborder="0" style="min-width:100%;max-width:100%;height:539px;border:none;" scrolling="no" ></iframe>

We also have a guide about Getting Your Form's iFrame Code that you can check out.

Give it a try and let us know how it goes.

Ho riattivato la pagina con il form in oggetto.

Grazie mille.

Hi jackshepard3183,

Thanks for getting back to us. Is it okay if we submit a test submission to the embedded form on your website?

I cloned the form then opened the widget and updated it. After that, I tried to submit a test submission and it is now working fine.

I cleared your form cache on our server. Can you please try submitting a test submission to your form and let us know if the issue still persists?

Il modulo sembra funzionare utilizzando la preview sul vostro sito mentre sul sito nel quale è inserito il modulo non viene inviato.

Grazie mille.

Hi jackshepard3183,

Can you try using another embedding method and see if that makes any difference? You can check this guide for more information on how to do that.

Give it a try, and let us know how it goes.

Ciao ho eliminato il widget del conteggio posti disponibili e il modulo viene inviato correttamente.

Come mai?

Grazie mille.

Hi jackshepard3183,

Thanks for the update. It might be that the widget has caused the issue. To confirm, can you try adding the widget again and see if the issue persists?

Give it a try and let us know how it goes.