Active Campaign Integration: Not passing submission data

Buongiorno,

abbiamo notato che in tutti i nostri form (integrati correttamente con Active Campagin) i dati di contatto non vengono correttamente passati dal pomeriggio di ieri.

Potete verificare e aiutarci a passare nuovamente tutti i contatti successivi alle 18.00 di ieri nei form che vedete sopra?

grazie mille

Hi Marketing_Pratic,

Thanks for reaching out to us for help. Unfortunately, our Italian Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I understand that you're having issues with the Active Campaign Integration in multiple forms. After reviewing the Active Campaign Integration, I have found no discernible errors. It's possible that a minor issue may have occurred, which could have been resolved automatically. To address this, I recommend that you attempt to remove the Active Campaign integration and proceed with the reintegration process once more. This may help to resolve any lingering issues and ensure a smoother experience going forward.

Give it a try and let us know if you need any help.

Good afernoon,

the problem itself is not simply the actual integration that seems not to work anymore, but all the contacts that have been subscribed into our website hasn't been correctly linked.

Could you help us to recover them in some way?

thank you in advance

Hi Marketing_Pratic, 

Thanks for getting back to us. You can try to edit the submissions without making any changes and resubmit them. This should trigger the contacts to be passed to ActiveCampagin. Let me show you how:

1. In Tables, select the submission not passed to ActiveCampaign.
2. Click on the three dots menu and select Edit Entry.
3. Open the submissions and click on Submit.

Once submitted, you can check if it has been triggered and the data sent to ActiveCampaign.

Give it a try and let us know how it goes.