Upgrade non possibile

  • assomeorg
    Domanda del 20 novembre 2023 alle ore 10:26

    Gentilissimi,

    non riesco ad acquistare l'upgrade.

    3287177301


    Jotform Thread 9285811 Screenshot
  • Ruan Jotform Support
    Risposta del 20 novembre 2023 alle ore 11:03

    Hi assomeorg,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm really sorry that you're having difficulties with this. Can you explain a bit more about the issue you're having so that I can have a better idea of what's going on and help you with a solution? Also, can you try clearing your browser caches or using a different browser to upgrade your plan to see if it works? If it doesn't work, can you tell me which subscription and duration you want to upgrade to?

    After we hear back from you, we'll be able to move forward with this.