Refund request

Buonasera,

io avevo attivato il Bronze per un solo mese, per un evento specifico (infatti come si vede non ho più utilizzato Jotform dopo il 15 settembre, giorno dell'evento).

Non capisco perché mi siano stati accreditati altri due mesi.

Chiedo il rimborso non avendo utilizzato il servizio.

Saluti

Hi fratellidestate,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. As per the policy, we can process the refund if the request comes within 30 days of payment. We can process your last payment refund but can not process the payment which was down more than 30 days ago. Also, I found that your account is already scheduled to be downgraded.

Va bene per il rimborso dell'ultimo pagamento soltanto.

Attendo aggiornamenti.

Hi fratellidestate,

Thank you for getting back to us. We have proceeded to the downgrade of the account and the refund accordingly. Please note that it can take up to 3-5 business days for the refund to be reflected on your account depending on the banking delays which are not in our control.

Let us know if there’s anything else we can help you with.