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UfficioRQADomanda del 7 novembre 2023 alle ore 06:33
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Andreas Jotform SupportRisposta del 7 novembre 2023 alle ore 21:01
Hi UfficioLogistica,
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I checked your form, and it seems the calculation it corrects. In your condition for this field, you entered Quantita x Prezzo = Totale and the user entered 20 x 94 = 1880,00 as seeing in the screenshot below:
Can you explain a bit more about the issue, so I can get a better idea of what's happening? What number do you expect here? As for your other question, I've moved that to a new thread. You can check that out here.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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UfficioRQARisposta del 8 novembre 2023 alle ore 03:05
Grazie, ho sbagliato.
Gli errori sono solo sulle righe degli RDA2023_218 e _221
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Annaliza_O Jotform SupportRisposta del 8 novembre 2023 alle ore 05:22
Hi UfficioLogistica,
Thanks for getting back to us. Please allow me some time to check on this. I'll get back to you once I have an update.
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Annaliza_O Jotform SupportRisposta del 8 novembre 2023 alle ore 06:31
Hi UfficioLogistica,
Thanks for patiently waiting. I checked the submission table and it shows that the cell was edited and caused the total change. For RDA2023_221 -there are changes made last 06 November at 9:44 PM. To correct this, I suggest adding a Send Request button and re-submitting the entry. Let me show you how:
- In your Table, click on +Add.
- Click on the Buttons tab and choose the Request Update and Next.
- Enter the column name and click on Next.
- Add the email address of who will update the submission or choose an email field and click on the Create column tab.
Give it a try and let us know if you need any help.
- In your Table, click on +Add.
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UfficioRQARisposta del 8 novembre 2023 alle ore 06:52
Perfetto, così il problema si risolve. Grazie mille!