Errore esportazione dati "Documenti Caricati"

Salve ho alcune domande tecniche da fare riguardo l'esportazione dei dati dei form:

• Quando esporto i dati dei form, i documenti caricati vengono scaricati male. Alcuni file sono cartelle compresse vuote, altri file sono ambigui hanno un'estensione sconosciuta e pesano 1kb, tipo questo "crc_short_blackred-01.png_nc=1". Di cosa si tratta?

• le signature, delle firme che vengono inserite dagli utenti nei form, durante l'esportazione risultano essere link a img caricate sul vostro server, quindi accessibili su internet. E' possibile avere un download anche di queste?

• Se io dovessi disdire l'abbonamento, i link delle firme continueranno a funzionare o verranno eliminate dal server?

Grazie, a presto.

Hi mail.crosscardio,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Can you please share the form link so we can check it? You can download the attachment files by following this guide.

Please try updating the account security and disable these options:

After that, try opening the file again and let us know if the issue still persists.

I checked your account and it is not over the limit. You can downgrade your account to free but you need to manage your monthly limits to avoid getting the form disabled. Yes, the signature will still work but you still need to monitor your monthly limits. Please check this guide for more information about account usage and limits.