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LudOfficinaMompracemDomanda del 23 ottobre 2023 alle ore 20:33
Buonasera, non riesco a trovare il modo di chiudere l'abbonamento mensile. Potreste indicarmi come cessare il servizio e il pagamento.
Grazie
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Mary Jotform SupportRisposta del 24 ottobre 2023 alle ore 01:55
Hi LudOfficinaMompracem,
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Let me show you how to downgrade your subscription.
1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.
2. Under the Billing tab, click on Change Plan.
3. Click on the Downgrade button to switch to the Starter (Free) Plan.
4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.
Please also check out our guide about How to Cancel your Subscription.
Let us know if you need any more help.