Problema con le mail automatiche

Buongiorno,

Le mail automatiche legate al form "Press accreditation" non arrivano più e non riesco a capire il motivo.

Grazie,

Alix

Hi PalazzoGrassi,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you confirm if you are referring to the autoresponder (email for respondents )or notification email (email for the form owner)? If so, I cloned your form and tested it. I received both notification and autoresponder emails. Can you tell us if the issue is affecting all recent submissions? If so, when was the issue started?

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.