Come faccio a togliere il rinnovo automatico?

Come faccio a togliere il rinnovo automatico in considerazione che il servizio di è rinnovato automaticamente?

Hi comunlecto,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I didn’t fully understand the issue. Can you explain a bit more about the issue, so I can get a better idea of what's happening? I can investigate that if you can send a screenshot of what’s happening. We’ve got a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I don't want automatic renewal.

How to remove automatic renewal?

Hi comunlecto,

Thanks for getting back to us. Your account can be downgraded to the starter plan, which will not be automatically renewed. Keep in mind that it will finish its subscription period and then transition to the starter plan. You can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue canceling your plan.

Please also check out our guide on How to Cancel your Subscription.

Let us know if you need any more help.