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reparto_itDomanda del 20 ottobre 2023 alle ore 05:25
Buongiorno,
su un modulo creato abbiamo inserito un'immagine della firma; Una volta completato il modulo il pdf generato fa apparire un URL al di sotto dell'immagine.
Come posso toglierla?
Grazie.
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Leonidas_D Jotform SupportRisposta del 20 ottobre 2023 alle ore 07:32
Hello reparto_it,
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I'm sorry if you're having issues with your form. If the file size of the attachment is more than 5MB, the email will automatically include a link to the attachment, instead of including the actual file in the email. Is it possible that this PDF would have exceeded 5MB?
I cleared your form cache to refresh your form. Can you please share the form URL, so we can look into it?
Let us know if you have any other questions.