Configurazione indirizzo email

Buongiorno, per questo modulo ho inserito una nuova email mittente da cui far partire una mail automatica.

https://form.jotform.com/232691301617048

La mail mittente è info@bricsi.it ma non funziona... il messaggio automatico con questa email non parte. Come mai?

Per sistemare momentaneamente ho inserito un'altra email ma io vorrei configurarla con quella info@bricsi.it

Grazie

Linda

Hi Linda,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to the Sender Email here:

Are the emails not being sent when using your own SMTP? If so, please note that when the sender email of an email alert in a form is set to be sent via SMTP, it is not being sent from our server but from the SMTP server. I would suggest that you check the status of the emails with your IT/Admin or with your email service provider to see what happened to the email notifications sent through your form submissions.

Let us know if you have any other questions.