Account: Upload space issue

Salve, ho raggiunto lo spazio gratuito. Allora ho provveduto a salvsare i dati ed a eliminare DEFINITIVAMENTE i form ma non ho ottenuto ancora spazio. COme mai?

Hi academylifeguard,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I checked your account, and it seems that you are not over the upload space. But I recalculated your upload space limit as a precaution. Can you try it again and let us know how it goes? If the issue persists, can you please send us a screenshot of the error? We have a guide here explaining how to do that.

Keep us updated, and let us know if you need any more help.

Thanks a lot Neil. So far so good. I guess it took some time to the system to be updated.