Messaggio di errore "Form over quota. This form has exceeded its allocated quota."

  • xploreparkourn
    Domanda del 4 ottobre 2023 alle ore 11:58

    Buonasera,

    non riesco più a visualizzare i form del mio account sul mio sito in quanto compare il messaggio di errore come in oggetto. Come mai, visto e considerato che mi risulta che lo spazio di archiviazione sia sufficiente e che gli invii del form non abbiano raggiunto il tetto massimo (vedi allegato)?

    In particolare faccio riferimento al seguente modulo: Over Quota | Jotform

    Grazie.

    Jotform Thread 7793301 Screenshot
  • Waqas Jotform Support
    Risposta del 4 ottobre 2023 alle ore 15:22

    Hi xploreparkourn,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you're having difficulties with this. I cleared your form cache, and all of your forms are now operational. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and reach out again if you have any other questions.