Impossibile accedere a organizzazione

  • Sassone
    Domanda del 18 settembre 2023 alle ore 10:30

    Il mio account era associata all'organizzazione App Quality.

    Da oggi non riesco piu a vedere i sondaggi creati dalla mia organizzazione.

  • Ruan Jotform Support
    Risposta del 18 settembre 2023 alle ore 11:13

    Hi Sassone,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Are you referring to the form you created in your account? If so, the reason why you're not able to access your form is because you've reached your Monthly Submission Limit. This is the maximum number of times you can use a feature every month. When you hit a monthly limit, you can either wait for the counter to reset which happens on the first day of each month, or upgrade your account to increase your limits. You can check out our guide on Understanding Your Account Usage and Limits.

    If this isn't what you're referring to, can you explain a bit more about the issue you're having so that I can have a better idea of what's going on and help you with this?

    After we hear back from you, we'll be able to move forward with a solution.