Refund Request Form Link not Working

Buonasera,

il link per compilare il modulo di rimborso per il concerto posticipato di rauw alejandro del 17/09 non mi funziona.

attendo riscontro perché urgente.

saluti

Hi Simone,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and it is a Guest account with no subscription history in it. Can you share with us the email address or username of that account so that we can check? Also, when requesting a refund, you will have to log in to the account with the paid subscription or we won't be able to process it for security reasons.

Please log in to the account with the paid subscription and create a forum thread from the Contact Us page requesting a refund. We’ll be happy to help.

Keep us updated and let us know if you need any more help.