Form translation disappeared

Salve, il mio modulo era disponibile in 3 lingue diverse, ora ho perso tutte le traduzioni e domani il sondaggio verrò distribuito, è possibile ripristinarle? é urgente!

Grazie,

Hello, my form was available in three different languages (english, italian, french and dutch), but I have lost all the translations and tomorrow they are going to disseminate it broadly, Is it possible to restore them? it is urgent!

Thank you,

Caterina Scialla

Hi Caterina,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, there's no way to recover deleted translation, you'll need to add your translations again. I cloned your form and saw that the Italian translation was available on your form. Please see the screenshot below:

If the Italian translation is not available on your end, we suggest you clear your browser's cache or use a different browser to see if it makes a difference. I’ve also cleared your form cache to refresh your form. Can you try it again and see how it goes?

Give it a try and let us know how it goes.

Thanks, the issue was solved thanks to the live chat.