Error 404 in Viewing Attachments

Nella ricezione dei moduli nell' aprire gli allegati ci appare sempre errore 404 "Purtroppo non è stato possibile trovare la pagina che stavi cercando. Potrebbe essere temporaneamente non disponibile, spostato o non esiste più. Controlla l'ortografia e riprova."

Abbiamo pur pagando il servizio tutti i mesi difficoltà nell' usufruire del servizio.

Per favore ci contattate

Cordialmente Domenico

Hi DRIVAROLOSERVIZIASSICURATIVI,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. That happens due to a security setting you have on your account.  To stop our system from asking you to log in to see/download your submission attachments, we just need to disable the requirement to log in to view uploaded files on the Account Settings. Let me show you how to do it:

• Hover your mouse over your Avatar/Profile picture on the top-right side of the screen.
• In the dropdown options, click on Settings.

• Now, go to the Security tab on the left-hand side of the page.
• Uncheck the box next to Require log-in to view uploaded files under the Privacy section.

That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.

Purtroppo pur seguendo le indicazioni date continuo a riscontrare lo stesso
problema
https://www.jotform.com/uploads/domeandre/231293970326054/5702451472427424554/image_6258.jpg
https://mail.google.com/mail/u/0/?ogbl#inbox/FMfcgzGtwzrgrCsCDgZjGpgHtgQWnsWS
Cordiali saluti
Il giorno mar 5 set 2023 alle ore 18:31 Jotform <noreply> ha
scritto:
</noreply>...

Hi DRIVAROLOSERVIZIASSICURATIVI,

Thanks for getting back to us. I was able to download and open the attachment from the link that you sent. Can you try again to open it in Incognito mode and let us know how it goes? This will help us to understand the issue better and investigate further. Also, I suggest clearing your browser caches. To do that you can follow this guide.

Give it a try and let us know how it goes.