UPGRADE ERRATO

Buonasera,

abbiamo erroneamente fatto l'upgrade del piano, che per adesso non è necessario (vorremo comunque farlo più avanti).
È possibile avere il rimborso della cifra?
Grazie mille e scusate per l'accaduto

Good evening,

We mistakenly upgraded our plan, which is not necessary at the moment (although we would like to do it later).
Is it possible to get a refund for the amount?
Thank you very much and sorry for the inconvenience.

Hello Web_Moduli,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have looked into your account and I see that you have upgraded twice. You first upgraded to Silver and then downgraded to Bronze. Just to confirm, do you mean you want to be back on the Starter Plan? If so, We can forward this to our Billing Department but before doing so, we suggest you keep your limits within the Starter Plan. It seems you have more than 5 forms in your account at the moment and submissions. Once you are back on the Starter Plan, any submission above your limit will be archived as well as the forms. Or if you want to be back to the Silver Annual Plan? Once you confirm how you want to proceed, kindly let us know.

Once we hear back from you, we'll be able to help you with this.