Remove reminder email being sent after submission

  • polonumeriprimiecampus
    Domanda del 22 agosto 2023 alle ore 13:23

    ciao,

    ogni volta che qualcuno schedula con il modulo di nome "Polo Numeri Primi Ecampus - Consulenza con Esperto", gli arriva una email a nome di Nicolò Gencarelli, come si può togliere questa email di remindere post compilazione?


    grazie

  • Gilbert Enterprise Support
    Risposta del 22 agosto 2023 alle ore 15:40

    Hi polonumeriprimiecampus,

    Thanks for using Jotform. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. It seems that the email being received is the Reminder Email that was set from the Appointment field. You can follow the steps below on how you can disable the reminder email sent after the submission.

    1. On Form Builder, select the Appointment element and click the Properties button (gear icon)

    2. Then, on the Appointment Properties panel, go to the Advanced tab

    3. Disable/Toggle OFF the Send Reminder Emails option

    Remove reminder email being sent after submission Image 1 Screenshot 20

    And that's it! Your form users should not receive a reminder email anymore after submitting the form.

    Give it a try and let us know if you have any other questions.