Why is there a currency converter fee for Paypal payments?

Salve,

ho inserito in un modulo creato la possibilità di acquistare i ticket di un evento tramite PayPal checkout o tramite carta di credito /debito.

Ho creato un articolo prova di €1 al fine di effettuare due prove con entrambi i metodi di pagamento, ma vedo poi che all'interno del mio conto PayPal vengono trattenuti dei costi.

A cosa corrispondono esattamente? Grazie in anticipo

Maria Luisa Campagna

Hi Maria,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having trouble with this. I cloned your form and tested it to see if I can replicate the issue but everything is working as expected. I made test submissions to it and I was able to submit them successfully. Please see the screenshots below:

I also checked the transaction on Paypal's end and I can see no currency fee charged to my testing. Here's a sample below:

Can you please explain a bit more about what you meant by costs being held in your Paypal account? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.

Good morning Rayzel, thank you for your message. I actually discovered that it is actually due to Paypal cost in my business account. But thanks a lot for your help!