If the cart is at zero, is it possible to proceed without going through the payment?

  • Rimborsami
    Domanda del 18 agosto 2023 alle ore 15:44

    Nel mio modulo Ho inserito alcuni prodotti a zero euro ma non mi fa andare avanti se non riempio di dati di pagamento è possibile in caso il carrello sia a zero procedere senza passare dal pagamento ?

  • Victorino_S Jotform Support
    Risposta del 18 agosto 2023 alle ore 18:21

    Hi Rimborsami,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When the total amount to pay is zero (0), the Payment field will become unrequired, and you will be able to skip the credit card information fields. Check out my screencast below to see an example using the Stripe Integration in the Payment field:

    If the cart is at zero, is it possible to proceed without going through the payment? Image 1 Screenshot 20


    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?  If you can share the link to your form, I can check it out and see what’s going on. 

    Let us know if you need any more help.