Perché compare Captcha in invio modulo?

  • bertilu69
    Domanda del 7 agosto 2023 alle ore 11:52

    Perché compare Captcha in invio modulo?

    grazie

  • Amin_N
    Risposta del 7 agosto 2023 alle ore 14:07

    Hello Luca,

    Thanks for reaching out to Jotform Support. We’re sorry if you’re having trouble with ReCaptcha showing on your form every time a user submits a form.

    The one you are referring to is the Anti-Spam Captcha, this Captcha is automatically activated when a system detects unusual activity on the form from the exact IPs. If users are on a shared IP address, that is a possible reason for this to come up.

    It's a security measure in place to prevent spam submissions. I have added your account to our whitelist. To remove the ReCaptcha, the form needs to be whitelisted. Please note that whitelisting of the form is only available with any of our paid plans. If you're interested to upgrade your account, you can find more information here.

    Let us know if there’s anything else we can help you with.