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christiantondictDomanda del 31 luglio 2023 alle ore 03:48
BUONGIORNO,
C'E' STATO UN ERRORE SULL'ATTIVAZIONE ABBONAMENTO E VORREI ESSERE RIMBORSATO
2023-07-30 €39 Bronzo MensilePagato
2023-06-30 €39 Bronzo MensilePagato
Grazie per l'attenzione.
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FrankG_translatorRisposta del 31 luglio 2023 alle ore 04:30
Hi christiantondict,
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in which ever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. As described in our terms, we can only provide refunds within 30 days after the transaction date. For this reason, I was only able to refund your last payment. Your account is canceled, and you will not be charged in the future anymore. Please note that it can take up to 7 days for the refunded amount to reflect in your account.
Reach out again if you need any other help.