Notification Emails are not getting sent

  • enzodellerba
    Domanda del 25 luglio 2023 alle ore 09:22

    Salve nella giornata odierna su tutti i nostri moduli non funzionano le NOTIFICHE.

    I RISPOSTA AUTOMATICA funzionano, mentre gli avvisi di compilazione form che riserviamo allo staff interno no.


    Come Mai?


    Grazie

  • Marco Jotform Support
    Risposta del 25 luglio 2023 alle ore 12:35

    Hi Adalberto,

    Thanks for reaching out to Jotform Support. I noticed that you're using a custom sender for your form's emails. I'd suggest you to set our default noreply@jotform.com sender for your notification emails and see if you regularly receive the notification emails. If so, you may need to reach out to your hosting at targetsolution.it asking them to investigate on their end to understand why they're keeping us from using their SMTP to send out your form's emails.

    Give it a try and let us know how it goes.