UMBRA SPA PREZZO ABBONAMENTO GOLD

Buongiorno,

è appena arrivato addebito abbonamento pari ad € 1.156,00 USD.

Come mai non avete applicato il prezzo di $724.68 USD come da vs messaggio che alleghiamo?

Attendiamo urgente riscontro.

Grazie

Cordiali saluti

Hi SIMONA,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi simonabartolucci,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.

I’m really sorry that this is happening. Your discounted subscription last year was only valid for that subscription. When renewing your subscription, you will be charged the full amount of $948 plus VAT. The yearly sale campaign was a one-time offer only, and you have already used that discount.

Let us know if there’s anything else we can help you with.