problemi visibilità modulo su mobile

  • Danilo_info
    Domanda del 14 luglio 2023 alle ore 11:44

    Buongiorno, ho creato un modulo ed ho incorporato lo stesso in un sito wordpress.

    Effettuando alcuni test, mi sono accorto che su mobile ed alcuni telefoni, lo stesso non risulta visibile.

    Attendo gentilmente vostre indicazioni per risolvere il problema.

    Grazie per la collaborazione

    Danilo

    Jotform Thread 5328673 Screenshot
  • Waqas Jotform Support
    Risposta del 14 luglio 2023 alle ore 12:07

    Hi Danilo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you're having difficulties with this. I checked your form on the website, and everything appears to be in order. Can you please try to embed your form with an iframe code? Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

    Give it a try and reach out again if you have any other questions.



  • Danilo_info
    Risposta del 14 luglio 2023 alle ore 12:20
    HI WAQAS
    The form is already embedded with iframe
    Danilo Piacentino

    Immergiti nel viaggio
    Tel. +39.346.613.30.01
    info@immergitinelviaggio.it
    ...
  • Waqas Jotform Support
    Risposta del 14 luglio 2023 alle ore 12:50

    Hi Danilo,

    Thanks for reaching out to Jotform Support. I'm sorry you're having difficulties with this. I tested your website on an Android device, and it appears that everything is working properly. Check out my screencast below:

    problemi visibilità modulo su mobile Image 1 Screenshot 20

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and reach out again if you have any other questions.