Problema Tecnico con il download del PDF a fine questionario

Ciao,

Da questa mattina stiamo riscontrando un serio problema tecnico con il questionario "Questionario IPSS - International Prostatic Symptoms Score".
Quando completiamo il questionario ed arriviamo alla pagina finale dove poter scaricare il questionario compare sempre il seguente messaggio "LINK EXPIRED". Perchè?

Abbiamo fatto delle prove da diversi dispositivi e browser.

Ci sono problemi tecnici? come possiamo risolvere?

Spero in una vostra collaborazione

Grazie,

Francesco

Hello Francesco,

Thanks for reaching out to us for help. I will be using the Translation tool to assist you and will be replying in English. If you wish to be assisted by your native language, simply indicate it by replying to this thread and we will forward your issue to one of our Italian Support Team.

As for your issue, our Developer Team is aware of the issue and they are working on it right now. We'll let you know as soon as they get it fixed. Thanks for your patience while we're looking into this.

In the meantime, let us know if you have any other questions.

Hello Francesco,

Thanks for patiently waiting. I just heard back from our Developer Team. They've solved the issue so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if there’s anything else we can do for you.

Ciao Mary

Purtroppo no. Verificando da telefono il problema è ancora presente.

Invio uno screen in allegato.

Spero che il problema venga risolto quanto prima perchè ci sta causando molti problemi con gli utenti.

Grazie,
Francesco

Hello Francesco,

Thanks for getting back to us. I'll reach out to our Developer Team about this and we'll let you know as soon as we have an update.

Thanks for your patience and understanding. We appreciate it.

In the meantime, let us know if you have any other questions.

Hello Francesco,

Thanks for patiently waiting. Our Developer Team was able to confirm that the issue is now fixed. Can you try it again and see how it goes?

Let us know if there’s anything else we can do for you.

Ciao Mary,
Ho eseguito una prova dal telefono e il problema sembra essere risolto.
Grazie mille per il supporto.
Cordiali saluti,
Francesco
Il giorno ven 7 lug 2023 alle 15:32 Jotform <noreply> ha
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