da errore durante il pagamento

Quando la gente prova a registrarsi arrivando al pagamento da errore, cliccando su PayPal dice che va bene, poi proseguendo sul icona registrarsi da errore e non si procede.

Chattando con un vostro operatore mi ha detto che poteva essere un problema con la password API di PayPal, ho parlato con loro e mi hanno detto che dovrebbe funzionare, avete bisogno di vedere le credenziali APi, ve li posso dare epr controllare che tutto funzioni. altrimenti possiamo cambiare la PW, ma sarebbe meglio non doverlo fare. Grazie

https://form.jotform.com/220982925650360 

Hi Centro_Sakya,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.  It's possible that the error is related to your PayPal credentials. The error may occur due to your login details are not correct. Can you please try to update your PayPal credentials or ensure that the entered credential is correct in your payment field and then try it again by generating a new transaction key and using that in the integration? This normally solves the issue. We have a guide here on How to Obtain PayPal API Credentials that you can check out.

Please keep in mind that the Paypal Pro integration only works with Business Paypal account types, therefore, this error appears when you use a personal Paypal account. You can follow this guide to properly integrate your payment form with Paypal Pro.

Reach out again if there's anything else we can help you with.