404 Error

  • maugeri83
    Domanda del 2 luglio 2023 alle ore 15:30

    Quando clicco sulla ricevuta mav PDF mi rimanda alla vostra pagina con errore 404


  • Ericson_B Jotform Support
    Risposta del 2 luglio 2023 alle ore 17:46

    Hi Laura,

    Thanks for reaching out to Jotform Support. I'd like to inform you that I am using a translation tool to provide assistance, but if you want to receive assistance in Italian language, we can forward your ticket to our Italian team. But keep in mind that it may take longer to receive a response. 

    Now, I'll help you with your question. Did you get an email after completing a form and trying to view a file attached on that email?  If that is the case, this depends on the privacy settings of the form owner, which means that only the form owner has access to and can view it.

    You can notify the form owner by replying on the email you received that you are unable to access the PDF and provide them with this guide that they need to disable so that you can view it. Note that it is still up to the form owner to disable that option. 

    Let us know if there's anything else we can help you with.