Unable to submit payment form

Buongiorno,

com'è possibile osservare dallo screen allegato, gli invii con pagamento risultano essere 7 su 10 nel mese in corso, ma il sistema di pagamento è già bloccato e non funziona più, proprio come se avessi raggiunto o superato i 10 pagamenti.

È possibile capire come mai e, quindi, prevenire questo tipo di disagio.

Mi sarebbe piaciuto procedere con la versione Bronzo ma purtroppo non ci possiamo permettere di spendere 400 euro all'anno.

Grazie

Corrado

Hi Corrado,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I am sorry you are having trouble with this. I cloned one of your payment forms and tested it to see if I could replicate the issue but it appears to be working as expected. Check out this screencast below:

Can you send us some screenshots of what’s happening so we can investigate it further? This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

Hi Joshua, thank you for your quick response! No worries using english, thank you.

Actually I've try using the english form (as my customer try) and all was fine, so I don't understand why today was the third time that somone wrote me that wasn't working. All they wrote me that at the end, sendind the payment, they received an error message...

Anyway, thank you for your help and have a nice day

Corrado

Hi Corrado,

Thanks for getting back to us. If you can ask the affected users to send you a screenshot of the error that they receive and then you can send it to us so we can remedy the situation. This guide will show you how to post a screenshot here.

Once we hear back from you, we'll be able to move forward with a solution.