Second Notice: Account was logged into from USA

  • fitservizi
    Domanda del 24 giugno 2023 alle ore 17:12

    Hello fitservizi,

    Your Jotform account was logged into from United States of America, at 2023-06-24 21:07:11(UTC+0) with the following IP address: 93.185.115.1. We sent this email to make sure it was you.

    If it wasn’t you, please login to your account and change your password.

    If you cannot access your account, please contact support.

    due volte nel giro di un ora che succede, password gia' cambiato al primo avviso


  • Chris_L Jotform Support
    Risposta del 24 giugno 2023 alle ore 17:55

    Hi fitservizi,

    Thanks for reaching out to us for help. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you check your IP address? If it's the same as what is stated in the email then you can just disregard the notification.

    Keep us updated and let us know if you need any more help.