I was testing a Jotform file upload form. But I can't set the fixed email for receiving files

  • AlcottSpace
    Domanda del 20 giugno 2023 alle ore 05:59


  • Chris_L Jotform Support
    Risposta del 20 giugno 2023 alle ore 08:08

    Hi Pietro,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. If you're referring to the notification, the notification will be sent to the recipient listed on the element, in your case it's pietropeluso@caprigroup.eu. But if you are referring to the autoresponder, the autoresponder will be sent to the email address entered on the Indirizzo E-mail field.

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

  • AlcottSpace
    Risposta del 20 giugno 2023 alle ore 08:14

    Hi Chris


    Yes, you nailed the topic. But is it possible to ensure that the notification email only arrives at my address? pietropelus@caprigroup and not also to the user who enters his email in the field?

  • Chris_L Jotform Support
    Risposta del 20 giugno 2023 alle ore 09:02

    Hi Pietro,

    Thanks for getting back to us. To stop the form respondent from getting an email copy of their submitted data, you can delete the autoresponder email. Let me show you how:

    • In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    • In the menu on the left side of the page, click on Emails.
    • On the left side of the Autoresponder, click on the Trash Can icon
    • Confirm it by clicking Delete on the next section. I was testing a Jotform file upload form Screenshot 20

    Reach out again if you need any other help.