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HikikomoriItaliaDomanda del 13 maggio 2023 alle ore 09:37
Vorrei cambiare il nome utente da Marco990 a "HikikomoriItalia", Grazie.
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Lorelie Jotform SupportRisposta del 13 maggio 2023 alle ore 09:56
Hi Marco,
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, I'll help you with your question. We can help you update your account's username. But before we proceed with the username change, please keep in mind that if you are using a custom URL for your form, it will no longer work since the username got changed. You will need to change the URL to have the new username in it instead.
Let us know if you still wish to proceed.
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HikikomoriItaliaRisposta del 13 maggio 2023 alle ore 13:09
Yes, I know. Please proceed.
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Victorino_S Jotform SupportRisposta del 14 maggio 2023 alle ore 03:56
Hi Marco,
Thanks for getting back to us. Let me forward this to our Billing team. I'll update you here as soon as I get their response.
We appreciate your patience and understanding while we handle your request.
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Victorino_S Jotform SupportRisposta del 14 maggio 2023 alle ore 10:59
Hi Marco,
Thanks for patiently waiting. As requested, we have changed the account's username to HikikomoriItalia.
Let us know if there’s anything else we can help you with.