Problema con condizione di visibilità

Buongiorno,

vi chiedo aiuto per una condizione di visibilità in un form che abbiamo creato grazie al vostro supporto.

https://form.jotform.com/231232499694364

Tra le prime domande (precisamente la 4) abbiamo " A quale vacanza hai partecipato" con un menù a tendina. Se viene selezionata una delle seguenti risposte

CFUCC - Isole greche in caicco da Corfù a Paxo
KCCCC - Isole Tremiti in caicco
INKCT - Isole Incoronate in catamarano
PROYH - Ischia e Procida in yacht a vela

deve comparire la domanda 30 "Come valuti i pasti a bordo"
che non deve comparire se alla domanda 4 viene selezionata una qualsiasi altra risposta diversa dalle 4 indicate qui sopra.

Se compare quindi la domanda 30, si deve attivare un'altra condizione di visibilità: se il valore dato a questa domanda è negativo, ovvero con valore 0 oppure 4 deve comparire la domanda 31, "perchè"

Abbiamo fatto vari tentativi ma al momento abbiamo visto che la procedura funziona parzialmente per come l'abbiamo impostata: compare domanda 30 correttamente, se diamo voto positivo compare non compare la domanda 31, ma se diamo un voto negativo la 31 non compare comunque.

Potete aiutarci? Grazie
Buona serata

Hello Eve,

Can you please share which exact fields are you having issues with? Please share a screenshot whenever possible.

How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

Also, please note that for show/hide condition, if the condition is not met, it does the opposite regardless of other conditions, which may cause conflicts. As such, please make sure that for a certain field, only create one condition that affects its visibility to avoid conflicts.

How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

Let us know if there’s anything else we can help you with. 

Hi,

let's see for example our form https://form.jotform.com/231232499694364

Question number 4 asks which holiday have you done?

If the client picks the answer named "KCCCC - Isole Tremiti..." we need to show one more question "Come valuti i pasti a bordo". Up to this point the conditions we have inserted work well and this field appears correctly only if the answer KCCCC has been indicated in the above question

We have problems with the following condition: only if the question "come valuti i pasti a bordo" have been answered AND also the value is negative (client has chosen 0 or 4) we need the following question "Perché" to appear

If at the beginning client has chosen a different answer regarding the holiday, both following questions "Come valuti i pasti" and the connected "Perché" have to disappear.

Hello Eva,

Thanks for getting back to us and we’re sorry you’re having trouble setting up your conditions. I cloned your form and was able to replicate this. It seems that the condition directly applied from the Emoji Slider causes these conflicts, which is why the fields and widget intended to show and hide isn't working. 

As a workaround, try to add a Form Calculation Widget, to be able to get the value from the "come valuti i pasti a bordo". Let me show you how to do that:

Once done, set up conditions as shown below:

Also, in order for the "come valuti i pasti a bordo" and "Perché" to appear when "KCCCC - Isole Tremiti weekend in caicco" is selected from the dropdown list, you can set up conditions as shown below:

Check out the screencast below to see my results:

Give it a try and reach out again if you have any other questions.