Non fa scattare foto nella sezione scatta foto timbro

Non fa scattare foto nella sezione scatta foto timbro con diversi smartphone.

Hi italstac,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are currently not available at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? If you run into the same problem again, let us know and we'll do some more testing to see what's going on. 

Let us know if there’s anything else we can help you with. 

I can also have assistance in English. However, this problem occurs only on some smartphones.

Hi there,

That seems strange. I've just tested the Take Photo widget and it works fine. I'd like to ask a few questions so we can determine what's causing this problem:

1. Is this only happening on your phone?
2. What browser was used when accessing your form? (Safari, Google Chrome)
3. Have you tried accessing your form using a different device such as a laptop or iPad to see if you're able to reproduce the issue?

For now, I suggest checking the camera permission settings on that phone(if you have access to it) to ensure that the browser is not blocked from using/accessing the camera. More information about control access to hardware features can be found here. Kindly follow the guide below:

1. Go to Settings  > Privacy.
2. Tap Camera
3. You'll then see the apps that requested camera access.
4. Make sure that the toggle for the phone's browser(or whatever browser was used when accessing the form) is turned on. If not, turn it on and try again.

I'll be waiting for your response.