Email di Notifica mostra campo nascosto

Buongiorno avrei bisogno in urgenza di risolvere il problema di seguito riportato.
Nella emai di comunicazione del’ordine sotto riportato figurano alla voce PROSCIUTTO CRUDO 2 porzioni ma questo prodotto è disabilitato.
Nell’app del telefono questo errore non appare e di fatto quello che nella mail viene indicato come PROSCIUTTO CRUDO si riferisce invece al campo MIELE 2 porzioni
Spero possiate risolvere velocemente perchè noi verifichiamo gli ordini sopratutto dalle email di notifica
grazie

Raffaele Scarano
Agriturismo Merigge

Buongiorno Raffaele,

Grazie per averci contattato. Ho verificato il tuo modulo Breakfast Merigge e il campo 'prosciutto crudo toscano' risulta essere nascosto e non visualizzabile nella versione online mentre il campo 'miele' e visualizzabile e disponibile per la selezione. Purtroppo, non riesco a vedere l'immagine da te allegata, il caricamento non e' andato a buon fine, potresti riprovare seguendo questa guida?

Tuttavia, sono riuscito ad identificare la causa, nell'email di notifica, la voce PROSCIUTTO CRUDO e' associato con il campo sbagliato, {miele}. La voce MIELE non e' presente e quella PROSCIUTTO CRUDO TOSCANO e' associata al campo corretto:

Quindi, puoi correggere la voce PROSCIUTTO CRUDO cambiandola in MIELE associata al campo {miele}, cosi' la situazione dovrebbe risolversi facilmente. Apportando questa correzione, quando il campo MIELE viene selezionato nel modulo, nell'email di notifica verra' associato alla voce corretta.

Prova e facci sapere se hai bisogno di ulteriore aiuto.

Buongiorno puoi indicarmi per favore dove recuperare gli ID perchè he abbiamo alcuni sbagliati
ritrovo tra l’altro nelle impostazioni nella colonna di sinistra :
PROSCIUTTO CRUDO
PROSCIUTTO CRUDO TOSCANA
Ma io non ho nella lista due volte prosciutto ma una sola volta.
Nella lista ho invece NUTELLA e nlle impostazioni non compare?

Raffaele Scarano
Agriturismo Merigge

Via di Montenero 36
53045 Montepulciano (SI) ITALIA
+39 0578 336722
www.agriturismomerigge.com
...

Hello Raffaele,

Thank you for getting back to us. Our Italian Support is currently unavailable at the moment so we will be answering your query in English for the meantime. In case you prefer Italian Support, let us know so they can assist you when they are online. Are you referring to ID for the Form Fields? If so, you may just click on the Form Fields on the upper right of the Email Notification builder:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Buonasera

esistono delle icone per segnalare allergeni nel modulo prodotti colazione e pranzo ?

Hi Raffaele,

Thanks for getting back to us. I didn’t fully understand your question, can you give us a more detailed explanation of what you are trying to accomplish?

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

I would like to include in the breakfast module and now I have created a list of possible allergen products contained in food with small pictures like these in the picture          Raffaele Scarano         Agriturismo Merigge       Tel. +39 0578 336722        Via di Montenero, 36        53045 Montepulciano www.agriturismomerigge.comIl giorno 30 apr 2023, alle ore 17:52, Jotform <noreply@jotform.com> ha scritto:




New response received
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Email di Notifica mostra campo nascosto



















 




 













Hi
Raffaele,Thanks for getting back to us. I didn’t fully understand your
question, can you give us a more detailed explanation of what you are trying to
accomplish?Once we have a better idea of what’s going on, we’ll be
able to come up with a solution.














 




 




















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...

Hi Raffaele,

Thank you for getting back at us. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.