tornare all account free

  • grasiteform
    Domanda del 24 luglio 2020 alle ore 08:53

    da due mesi ho un account bronze, vorrei tornare al free, come faccio?

  • David Jotform Support Manager
    Risposta del 27 luglio 2020 alle ore 20:34

    Thank you for contacting us. We have now cancelled your subscription(INT200709-6302-94267), so it will not renew in August. Your account grasiteform will downgrade back to free in Aug 9, 2020.

    Let us know if you have more questions, we will be glad to assist you.

  • grasiteform
    Risposta del 12 agosto 2020 alle ore 08:28
    My account now is free, but my forms are not active now! Why???
    Il giorno mar 28 lug 2020, 02:34 Jotform ha scritto:
    ...
  • Rosa_C
    Risposta del 12 agosto 2020 alle ore 10:08

    Hi, I'm happy to help you today.

    I have checked your account and it's active. However, please note that on FREE plan the storage space is limited to 100 MB and you're currently using 109 MB. This is why the form may not work.
    To free up some space I suggest you to download submissions and remove them from your account.
    Guides: How to Download Form Submissions as Excel/CSV/PDF

    How to Delete Form Submission Data

    Let us know if you have further questions.

    Thanks.