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MichielottoBusDomanda del 18 novembre 2024 alle ore 04:24
Sono passato all'abbonamento annuale per errore e subito ripassato al mensile , ma avete già prelevato il costo drll'annuale , avrei bisogno del rimborso
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Mert Jotform SupportRisposta del 18 novembre 2024 alle ore 06:58
Hi MichielottoBus,
Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, to request a refund, fill out this Refund Request Form and after reviewing your request, someone from our relevant team will notify you via email about your request status.
Let us know if there’s anything else we can help you with.