account sospeso

Buongiorno

Ieri ho digitato erroneamente la password per più di 3 volte e il profilo è stato sospeso. Potete per favore sbloccarlo?

Grazie

Hi Elisa,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account was suspended because you’ve got a form named Modulo KYC that was tagged as offering a fake service. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.

Reach out again if you need any other help.