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roberto nataleDomanda del 27 settembre 2024 alle ore 15:17
salve, vorrei sapere la motivazione del blocco del mio account, e cosa fare per sbloccarlo.
grazie.
allego il link del sito dove ho caricato il form
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Jefferson Jotform SupportRisposta del 27 settembre 2024 alle ore 16:08
Hi Roberto,
Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, your account was suspended because you’ve got a form that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.
I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.
Reach out again if you need any other help.
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roberto nataleRisposta del 27 settembre 2024 alle ore 19:58
thank you very much