Credenziali - login failed (risposta)

Buonasera,

ho seguito le indicazioni di creare una nuova utenza ma non riesco a trovare i form che venivano usati dalla vecchia utenza jotform@easywelfare.com.

Come spiegato in precedenza non abbiamo più accesso alla mail jotform@easywelfare.com e quindi non riusciamo a fare la procedura di recupera password.

Come posso ripristinare l'accesso all'utenza jotform@easywelfare.com? o come faccio ad avere accesso a tutti i form e risposte gestiti dall'utenza jotform@easywelfare.com?

grazie e attendo vostre,

Ricardo

Hi AttivazioneWelfareIT,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Unfortunately, we can’t provide another Jotform user’s personal information. You can check out this page for more information about that. Also, I've checked the email address, and it is under the starter plan and there are no Forms listed on that account.

However, if you don't have access or the said email is already inactive, you may need to contact your IT Department to retrieve the revoked access of the old owner's email in your organization. We enforce the verification and security policy to prevent issues like this from happening in the first place.

One of the alternatives that we suggest is to clone the forms if you have the form link. This will clone all settings which you can edit and customize, but a new URL will be created for the cloned URL, and submissions will not be moved. 

Let us know if there’s anything else we can help you with.

Hi Wilson,

thank you form your answer.

When you say that there were no Form listed on that account I remember that the following links were associated to that account:

https://form.jotform.com/EasyWelfareEdenred/partenza-nuovo-piano

https://form.jotform.com/193453313749362

https://form.jotform.com/202543563077354

https://form.jotform.com/230452194214347

Can you please check again?

It is very important to reset the password because we need to extract all the answer for these forms. They are active forms which are still in use.

regards,

Ricardo

Hello Ricardo,

The forms are active and are created under the account with the email e**nt*-it@e**nr**.c**. Can you please confirm if you can still access this email and reset the password?

Keep us updated and let us know if you need any more help.

Hi Sheena,

how could I access these forms with the old credentials ()?

Yes is also one of our e-mails.

But the login that I can no loger access is . If I do the RESET PSW procedure for this login the e-mail will be sent to or to ?

Regards,

Hi Sheena,

how could I access these forms with the old credentials (jotform@easywelfare.com)?

Yes eventi-it@edenred is also one of our e-mails.

But the login that I can no loger access is . If I do the RESET PSW procedure for this login the e-mail will be sent to or to eventi-it@edenred?

Regards,

Hello Ricardo,

Yes, you are correct. The email will be sent to the account's email address once you request to reset your password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account.

Reach out again if you need any other help.