Stripe in Embedded Form: Form can be submitted without payment

Ciao,

Vorrei sapere perche non passano i pagamenti del form IT Certificati Modulo di pagamento Credit scoring Per C360 https://form.jotform.com/241924693957371.

Attendo un vostro gentile riscontro,

Hi Eddy, 

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but please feel free to reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question. Can you take a screenshot of what's happening and share it with our Support Forum so that I can have a better idea of what's going on and help you with this? This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

Ciao Bilial,

Ti mando in allegato screenshot di diversi form in cui non ha passato il pagamento.

Vorremmo sapere se cè qualche problema con il nome del prodotto che vendiamo all'interno del form che vi dicevo,  IT Certificati Modulo di pagamento Credit scoring Per C360 o qualche problema in generale.

Attendo un vostro gentile riscontro

Silvia

Hi Bilial, 

Attached I'm sending you screenshots of several forms in which it didn't pass the payment.

We would like to know if there is any problem with the name of the product we sell within the form, IT Certificates Payment Form Credit scoring For C360 or some problem in general.

I look forward to your kind feedback,

Silvia

Hi Eddy, 

I see that the Product List in your form is not set as required. This means that users can unselect the product and make submissions without making a payment. Let me show you how to set it as required:

1. In Form Builder, click on your Product List field and on its Gear icon.
2. Next, Enable the Require option and that's it.
   
   

We also have a guide on How to Set a Required Field that you can check out.

Give it a try and let us know if you need any help.

Ciao Raymond,

Come mi avete indicato ho messo obbligatorio il prodotto in modo che non possano deselezionare il prodotto e andare avanti.

Purtroppo continuano a non passare i pagamenti, vi chiedo gentilmente di indagare quale problema ci sia.

Attendo un vostro gentile riscontro

Silvia

Hi Raymond,

As you have instructed me I have made the product mandatory so that they can't deselect the product and move on.

Unfortunately they still do not pass the payments, I kindly ask you to investigate what the problem is.

I look forward to your kind feedback,

Silvia

Hi Silvia,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I've cleared your form caches from the backend. I suggest reconnecting your form with the Stripe integration. Here's how to do that:

1. In Form Builder, click on the payment field, and click on the wand icon to open Payment Settings.
2. Click on the Gear icon in the upper-right corner of the page, and click on the dropdown that says Connected.
3. Select Reconnect.
4. Once done, click on Continue.

Give it a try and let us know how it goes.

Hi Eliza,

I've done what you told me. I cloned the form (IT Certificati Modulo di pagamento Credit scoring Per C360), recconect with stripe and tested it.

IT Certificati Modulo di pagamento Report aziende Per C360

Unfortunately I replicate the issue and the form doesn't work.

I attach the screenshot where you could see that the payments still don't pass.

I look forward to your kind reply,

Silvia

Hi Silvia,

I checked your submissions and was able to see the issue you described. Before escalating this issue to our Developers, can you please let us know if your form is embedded on a website? If yes, can you please share with us your website URL, so we can check it and better understand what is going on?

As soon as we hear back from you, we'll be able to move forward with this.

Hi Vincenzo,

That's right, our form is embedded on this page .

Unfortunately it is not the only form, I think there may be some kind of issue with the word credit scoring because as a result of creating modules for this service, I have encountered these issue.

I look forward to your kind reply,

Silvia

Hi Silvia,

I've checked the form embedded in your website page https://www.certificati.net/credit-scoring-dac360/. As I can see, it seems that the iframe source code of the form in use is not the one as it should be. Can you make a try with following the steps describe below to add the embedded form in your web page?

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the left panel, select the tab Embed.
3. Click on Iframe.
4. In the new page displaying the Iframe code, click on </> Code.
5. Then, paste this code to update the actual iframe in the webpage.

Once we hear back from you, we'll be able to better understand what's happening and how to help.

Hi Federic,

Unfortunately, that is not the problem.

I sent you the website page so that Vincenzo could escalate the issue to the developers.

We haven't use iframe to embedded the form, we use javascript and we've never had any problems

Honestly we are at 5/6 emails without having solved the problem. I would like to understand what the problem is and find it out.

I look forward to your kind reply,

Silvia

Hi Silvia,

Note that the form embedded into your webpage is not the form ID 241924693957371, as you mentioned, but ID 241974254311353. So I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Federic,

The form (241974254311353) that is right now is the duplicate of the form (241924693957371) that your colleague asked me to make and test. Both of the forms do not work and give the same problem.

Thank you so much and i I look forward to your kind reply.

Silvia

Hi Silvia,

Thanks for this confirmation. I already escalated the ticket and our developers are doing their best to provide us with an update as soon as they can.

Thanks again for your understanding.