Problemi checkout con stripe connection

Gentile Team, abbiamo un problema nel checkout su Jotform tramite stripe.

Al momento della verfica del pagamento, il sistema fallisce nello step di autenticazione, mostrando questo errore a schermo: "AUTHENTICATION FAILEDWe are unable to authenticate your payment method. Please choose a different payment method and try again."

Abbiamo provato a fare anche un ordine testo con pagamento direttamente sul modulo di jot, per vedere se l'iframe embeddato su sito internet fosse il problema, ma abbiamo avuto stesso errore.

Il link del form e': https://form.jotform.com/200737331021339

Il link al sito: https://veedoo.it/ ( se necessitate di vedere il sito )

In allegato screenshot con settaggi effettuati con sucesso con stripe ed errore a schermo.

Richiediamo supporto, grazie!

Matteo

Ecco il log di errore di stripe ( se servisse )

From Stripe

payment_intent.payment_failed

View event detail

Event data

{

"id": "pi_3Pc0jYJt0uZr8mLi1H6xoeZJ",

"object": "payment_intent",

"last_payment_error": {

"code": "payment_intent_authentication_failure",

"doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure",

"message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.",

"payment_method": {

"id": "pm_1Pc0jVJt0uZr8mLiaRUgqMjZ",

"object": "payment_method",

"allow_redisplay": "unspecified",

"billing_details": {

"address": {

"city": null,

"country": "TH",

"line1": null,

"line2": null,

"postal_code": null,

"state": null

},

"email": "sawadee78@gmail.com",

"name": "Matteo Barletta",

"phone": null

},

"card": {

"brand": "visa",

"checks": {

"address_line1_check": null,

"address_postal_code_check": null,

"cvc_check": "unchecked"

},

"country": "TH",

"display_brand": "visa",

"exp_month": 12,

"exp_year": 2030,

"fingerprint": "gbkR1GhWz2bcp540",

"funding": "debit",

"generated_from": null,

"last4": "9484",

"networks": {

"available": [

"visa"

],

"preferred": null

},

"three_d_secure_usage": {

"supported": true

},

"wallet": null

},

"created": 1720857065,

"customer": "cus_QSwcDogfP3rJml",

"livemode": true,

"metadata": {

},

"radar_options": {

},

"type": "card"

},

"type": "invalid_request_error"

},

"livemode": true,

"next_action": null,

"status": "requires_payment_method",

"amount": 4700,

"amount_capturable": 0,

"amount_details": {

"tip": {

}

},

"amount_received": 0,

"application": "ca_1eOrq5RMioZTllO0kuM79LbzT5vxIL7D",

"application_fee_amount": null,

"automatic_payment_methods": null,

"canceled_at": null,

"cancellation_reason": null,

"capture_method": "automatic",

"client_secret": "pi_3Pc0jYJt0uZr8mLi1H6xoeZJ_secret_Uel2wNoez8GTUhlLQqhL1irYW",

"confirmation_method": "automatic",

"created": 1720857068,

"currency": "eur",

"customer": "cus_QSwcDogfP3rJml",

"description": "1.000 Views Sponsorizzate Google Ads ITALIANE",

"invoice": null,

"latest_charge": null,

"metadata": {

"StripePaymentElements": "Yes",

"euOnly": "true",

"formID": "200737331021339",

"host": "eu-submit.jotform.com",

"isEnterprise": "false",

"isHipaa": "false",

"paymentType": "product",

"submissionID": "5966662666229543606",

"transactionLogID": "0190ab12fba37db6963002e10d223c94e9b5"

},

"on_behalf_of": null,

"payment_method": null,

"payment_method_configuration_details": null,

"payment_method_options": {

"card": {

"installments": null,

"mandate_options": null,

"network": null,

"request_three_d_secure": "automatic"

}

},

"payment_method_types": [

"card"

],

"processing": null,

"receipt_email": "sawadee78@gmail.com",

"review": null,

"setup_future_usage": null,

"shipping": null,

"source": null,

"statement_descriptor": null,

"statement_descriptor_suffix": null,

"transfer_data": null,

"transfer_group": null

}

Hello Matteo,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, did you try to reintegrate your Stripe payment gateway, by removing the current connection of the Stripe and connecting it again? Let me show you how:

• Click the Wand icon of your Product list to access the Payment Settings.
• Then, click the Gear icon that appears on the upper right side of the payment settings.
• Once the Stripe interface is displayed, click on the Connected button, then click on the Reconnect option that appears below it to disconnect.
  
  
• Please click the 'Connect' button again to reintegrate your Stripe.
  
  

We also have a guide about How to Integrate Stripe With Jotform that you can check out. If you run into the same issue, let us know, and we'll do some more testing to see what's going on. 

Give it a try and reach out again if you have any other questions.