dimensioni immagini

  • framir
    Domanda del 24 giugno 2024 alle ore 08:25

    Buongiorno,

    ho creato un jotform dove è obbligatorio inserire il campo immagine.

    quando viene ricevuta tramite mail su outlook l'immagine risulta avere una dimensione notevole.

    come posso fare? la tipologia mac ridimensiona correttamente il form mentre android no

  • Gian Jotform Support
    Risposta del 24 giugno 2024 alle ore 08:56

    Hi framir,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form to see if I can reproduce the issue. Here's a screenshot of the images form the email:

    dimensioni immagini Image 1 Screenshot 40

    A workaround is to insert a table inside the row of the submission file. Let me show you how:

    1. In Form Builder, click on Settings on the top of the page.
    2. Click on Emails on the left.
    3. Hover your mouse on the email and click on the Pencil icon.
    4. Inside the row of the submission file, click on the Table icon and add one cell.
    5. Put the unique name inside the table and click Save.

    dimensioni immagini Image 2 Screenshot 51

    Here's the result:

    dimensioni immagini Image 3 Screenshot 62

    Give it a try and let us know if you need any other help.

 
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