Form Displaying "Form over quota"

  • ghedetuto
    Domanda del 21 giugno 2024 alle ore 16:32

    Buonasera, il mio form non si carica e da il seguente errore:

    This form has exceeded its allocated quota.

    Potete aiutarmi? Grazie.


  • Ericson_B Jotform Support
    Risposta del 21 giugno 2024 alle ore 17:38

    Hi Lorenzo,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cleared your forms cache, your form is now active and no longer displays an error message. 

    Form Displaying Form over quota Image 1 Screenshot 40Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

    1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon.

    2. In the window that opens, click on Settings.

    Form Displaying Form over quota Image 2 Screenshot 51

    3. In the Settings menu, scroll down to the bottom and click on Clear Cache. That's it, you're done.

    Form Displaying Form over quota Image 3 Screenshot 62

    Let us know if you have any other questions.

 
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