File upload: Unable to upload file

  • Alex_Massari
    Domanda del 20 giugno 2024 alle ore 14:20

    Nel tentativo di caricare i file tramite file upload l'app restituisce sempre errore e non è possibile proseguire.

  • Israel Jotform Support
    Risposta del 20 giugno 2024 alle ore 14:57

    Hello Alex_Massari,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    File upload: Unable to upload file Image 1 Screenshot 20


    I've cleared your form cache. Can you please test your form to see if it makes any difference? If the issue persists,  Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.

 
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