Unable to submit form: "Select this box if you intend to proceed"

  • batuffolo.peloso
    Domanda del 14 giugno 2024 alle ore 11:37

    Buonasera, sono intenzionato a comprare il pacchetto a pagamento ma prima devo essere sicuro che funzioni bene.


    Al seguente FORM:

    https://www.sverniciaturaverniciaturalegnotorino.com/index-2.html

    Ogni volta che prova a selezionare e compilare mi da questo errore "Seleziona questa casella se intendi procedere", non capisco e non mi fa andare avanti, perchè?

  • Deanne Jotform Support
    Risposta del 14 giugno 2024 alle ore 11:47

    Hi batuffolo.peloso,

    Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form Preventivo gratuito Marino Vernici and I was able to submit the form without the error. See my screencast below:

    Unable to submit form: Select this box if you intend to proceed Image 1 Screenshot 20

    I went ahead and cleared your form caches to fix any temporary issues. Can you try again and see if the same thing happens? Can you also share with us a screen recording of how you fill-up the form and when it gives you the error? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • batuffolo.peloso
    Risposta del 14 giugno 2024 alle ore 12:08

    Nell'area Locale in ANTEPRIMA funziona, lo so bene anche io ma nella pagina html non funziona e presenta questo errore:


    https://www.sverniciaturaverniciaturalegnotorino.com/index-2.html

  • Deanne Jotform Support
    Risposta del 14 giugno 2024 alle ore 12:35

    Hi batuffolo.peloso,

    Can you try using Iframe to embed the form in your website? Here's how to do it:

    • In Form Builder, in the orange navigation bar at the top, click on Publish.
    • On the left panel, click on Embed.
    • Select Iframe and click on Copy Code.

    Unable to submit form: Select this box if you intend to proceed Image 1 Screenshot 20

    Try using that code to embed the form into your website and see if that makes a difference.

    Give it a try and let us know if you need any help.

  • batuffolo.peloso
    Risposta del 14 giugno 2024 alle ore 12:51

    Ottimo!

    Così funziona!


    LA RINGRAZIO MOLTO :)