over quota

  • MilanoModelManagmnt
    Domanda del 13 giugno 2024 alle ore 05:46

    anche se ho cancellato tutti le applicazioni, e le caselle sono vuote , il mio profilo è stato disabilitato per aver superato il limite di spazio.

    perchè ?




  • Sheena Jotform Support
    Risposta del 13 giugno 2024 alle ore 05:57

    Hi MilanoModelManagmnt,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, it appears that the submissions are still in the trash folder. We need to purge it completely to free up the upload space. Let me show you how:

    1. In your Submissions table, click on the Three dots icon beside the form name, then click on Trashed entries.1663963857 632e12d18342f  Screenshot 10 Screenshot 10 Screenshot 10 Screenshot 10 Screenshot 53 Screenshot 10 Screenshot 10
    2. The Trashed entries section will show up; click on Select All, then click Delete Forever.1663963953 632e1331d7489  Screenshot 21 Screenshot 21 Screenshot 21 Screenshot 21 Screenshot 64 Screenshot 21 Screenshot 21

    We also have a guide on How to Delete Form Submission Data that you can check out

    Give it a try, and let us know if you have any other questions.