Le email vengono bloccate.

Buonasera,

una volta compilati i nostri form agli utenti non arriva nessun messaggio di conferma, inoltre noi riceviamo questa mail:

"This is the mail system at host pool4-21.formresponse.com.

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

The mail system

<chiaradeluca1996@gmail.com>: host gmail-smtp-in.l.google.com[142.250.112.27]

said: 550-5.7.26 The MAIL FROM domain [tuballoswing.it] has an SPF record

with a hard 550-5.7.26 fail policy (-all) but it fails to pass SPF checks

with the ip: 550-5.7.26 [152.160.212.124]. To best protect our users from

spam and phishing, 550-5.7.26 the message has been blocked. For

instructions on setting up 550-5.7.26 authentication, go to 550 5.7.26

https://support.google.com/mail/answer/81126#authentication

00721157ae682-62c765e9236si50283317b3.154 - gsmtp (in reply to end of DATA"

Cosa possiamo fare?

Hi Antonio, 

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question. I see you're having issues with autoresponder emails not being delivered to your users. This email delivery failure is likely caused by how your domain's email authentication is set up. When users submit your Jotform, a confirmation email is sent from our servers. However, Gmail is blocking these emails because your domain has an SPF record with a strict policy. This policy restricts emails claiming to be from your domain to only authorized senders listed in the SPF record. Unfortunately, the IP address used by Jotform to send emails doesn't currently match the authorized senders in your SPF record.

You can contact your domain provider or IT administrator. They can help you update your SPF record to include the IP addresses used by Jotform for sending emails. This is the most secure solution. We don't publicly list our email-sending IPs for security reasons, but your domain provider can likely help you find the relevant information.

Reach out again if you have any more questions.